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Custom Order Information

What products can i customize?
We offer the ability to customize any products we have on the site and you can do so during choosing color, size etc.
How do I order a custom product that is not on the site?
Please email us at info@tenevelencustoms.com or send us a message via Facebook or Instagram.
I am a business looking to get custom engraved drinkware or other branded items how do I do that?
Please contact us via email info@tenelevencustoms.com We offer bulk pricing!
What is the turn-around time on orders?
Most orders will ship within 5-10 business days from the date the order is placed.

Payment Information

Do I have to pay sales tax?
Only customers who purchase items in the state of Colorado will be charged sales tax. Tax amounts are based on your shipping location. Our website automatically calculates sales tax when you enter a shipping location.
When will I be charged?
Your account will be charged within 24 hours of completing checkout. If you have a custom order that you have emailed or messaged us about, payment is due after proof is approved by the customer. Order production will begin once payment is received in full.

Other Questions

Wood Signs
All of our signs are made from real wood! We embrace the natural beauty of the wood, such as knots, grain, small cracks, and holes. Hand making our product may cause variations between the picture and the received item, however we try our best to maintain quality and accuracy for each and every order. Your piece will be wonderfully unique!
Custom Orders
We welcome custom orders! Head over the the "Contact" section for our email address! Please be as descriptive as possible and provide any and all details that contribute to the overall aesthetic of your design. We will email a design draft for your approval before making your product. Please allow a processing time of up to 10 business days for a design preview to be emailed to you.
We reserve the right to SHARE any and all designs we create, including custom designs, on all social media outlets. We reserve the right to SELL any and all designs we create, including custom designs, in any of our retail outlets, including our online store.
Processing Time
Please allow up to 5-10 business days for regular orders to be processed prior to shipping. Custom orders may take up to 5-7 days to receive a proof design. Rush orders may be available upon request for a small additional charge.
While we do not offer returns, we want to ensure you are 100% satisfied with your purchase. If you have any concerns or questions about a product you have received, please contact us at info@tenelevencustoms.com Cancellations must be made within 24 hours of purchase.